Last updated: 11 September 2026
Steak N Fries respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with and the rights you may have in relation to your information.
1. Who We Are
Steak N Fries is responsible for the personal information we collect and use in connection with our business and website.
Steak N Fries
31 Minton Park
Kiln Farm
MK11 3HG
Email: order@steaknfries.co.uk
For questions about your personal information or this Privacy Policy, please contact us using the email address above.
2. Information We Collect
When you use our website or place an order, we may collect information including:
* your name;
* email address;
* telephone number;
* order details;
* collection date and time;
* order history;
* information you provide when contacting us;
* refund, cancellation and customer-service information;
* transaction and payment-related information;
* IP address, browser/device information and technical website information; and
* cookie information where applicable.
We only collect information that is reasonably necessary for the relevant purpose.
3. Payment Information
Online payments are processed using Stripe.
When you make a payment, your payment information is processed through Stripe’s payment systems. Steak N Fries does not need to store your full payment-card details in order to process your order.
Stripe may process personal information relating to your transaction in accordance with its own privacy practices.
We may receive limited payment-related information from Stripe, such as payment status, transaction identifiers, payment method information and information required to process refunds or investigate payment issues.
4. How We Use Your Information
We may use your personal information to:
* process and fulfil your order;
* take and verify payment;
* arrange your selected collection;
* send transactional information relating to your order;
* contact you if there is a problem with your order;
* process cancellations and refunds;
* respond to questions, complaints or customer-service requests;
* maintain appropriate business, accounting and transaction records;
* prevent or investigate fraud, misuse or security incidents;
* operate, secure and improve our website and ordering system; and
* comply with legal and regulatory obligations.
5. Our Lawful Bases
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to take your order, process your payment, arrange collection, communicate about the order and otherwise fulfil our agreement with you.
Legal obligation – where we need to retain or process information to comply with applicable legal, tax, accounting or regulatory requirements.
Legitimate interests – where reasonably necessary to operate and protect our business, provide customer service, prevent fraud, maintain security, resolve disputes and improve our services, provided those interests are not overridden by your rights and interests.
Consent – where applicable and where the law requires us to obtain your consent, such as for certain non-essential cookies.
6. Marketing
Steak N Fries does not currently use customer information to send marketing emails or marketing SMS messages.
Order confirmations, collection information, payment communications and other messages necessary to deal with an order or customer-service request are service communications and are not marketing messages.
If we introduce direct electronic marketing in the future, we will update our practices and provide appropriate choices and information as required by law.
7. Who We Share Information With
We do not sell your personal information.
We may share information where necessary with organisations that help us operate our business, including:
* Stripe and other payment-related service providers;
* website hosting and technology providers;
* online ordering or website service providers;
* professional advisers such as accountants or legal advisers where necessary;
* fraud-prevention or security providers where applicable; and
* regulators, courts, law enforcement or other authorities where required or permitted by law.
Service providers should only receive information reasonably necessary for the services they provide.
8. International Transfers
Some technology and payment service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on an appropriate lawful transfer mechanism or safeguards where required by UK data protection law.
Relevant third-party providers may provide further information about their international processing arrangements in their own privacy notices.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, maintain appropriate transaction and accounting records, resolve disputes and comply with legal obligations.
Different types of information may therefore be kept for different periods.
When information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it in accordance with our applicable retention practices.
10. Cookies
Our website may use cookies and similar technologies that are necessary for functions such as the ordering process, security, remembering preferences and processing payments.
Where we use cookies or similar technologies that are not strictly necessary, we will provide appropriate information and obtain consent where required.
You may be able to control certain cookies through the cookie controls on our website and through your browser settings.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:
* ask for access to your personal information;
* ask us to correct inaccurate or incomplete information;
* ask us to delete personal information in certain circumstances;
* ask us to restrict the way we use your information in certain circumstances;
* object to certain processing;
* request portability of certain information; and
* withdraw consent where we rely on consent.
These rights are subject to the conditions and exceptions provided by data protection law.
To make a request, contact:
order@steaknfries.co.uk
We may need to verify your identity before responding to certain requests.
12. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet-based service can guarantee absolute security.
13. Children’s Privacy
Our website and online ordering service are not intended specifically for children, and we do not knowingly seek to collect children’s personal information for marketing purposes.
14. Complaints
If you have concerns about how Steak N Fries handles your personal information, please contact us first at:
order@steaknfries.co.uk
You also have the right to raise a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, ordering systems, service providers or legal requirements.
The latest version will be published on our website with the updated date shown at the top.
16. Contact Us
For privacy questions or requests concerning your personal information, contact:
Steak N Fries
31 Minton Park
Kiln Farm
MK11 3HG
Email: order@steaknfries.co.uk
Steak N Fries respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with and the rights you may have in relation to your information.
1. Who We Are
Steak N Fries is responsible for the personal information we collect and use in connection with our business and website.
Steak N Fries
31 Minton Park
Kiln Farm
MK11 3HG
Email: order@steaknfries.co.uk
For questions about your personal information or this Privacy Policy, please contact us using the email address above.
2. Information We Collect
When you use our website or place an order, we may collect information including:
* your name;
* email address;
* telephone number;
* order details;
* collection date and time;
* order history;
* information you provide when contacting us;
* refund, cancellation and customer-service information;
* transaction and payment-related information;
* IP address, browser/device information and technical website information; and
* cookie information where applicable.
We only collect information that is reasonably necessary for the relevant purpose.
3. Payment Information
Online payments are processed using Stripe.
When you make a payment, your payment information is processed through Stripe’s payment systems. Steak N Fries does not need to store your full payment-card details in order to process your order.
Stripe may process personal information relating to your transaction in accordance with its own privacy practices.
We may receive limited payment-related information from Stripe, such as payment status, transaction identifiers, payment method information and information required to process refunds or investigate payment issues.
4. How We Use Your Information
We may use your personal information to:
* process and fulfil your order;
* take and verify payment;
* arrange your selected collection;
* send transactional information relating to your order;
* contact you if there is a problem with your order;
* process cancellations and refunds;
* respond to questions, complaints or customer-service requests;
* maintain appropriate business, accounting and transaction records;
* prevent or investigate fraud, misuse or security incidents;
* operate, secure and improve our website and ordering system; and
* comply with legal and regulatory obligations.
5. Our Lawful Bases
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to take your order, process your payment, arrange collection, communicate about the order and otherwise fulfil our agreement with you.
Legal obligation – where we need to retain or process information to comply with applicable legal, tax, accounting or regulatory requirements.
Legitimate interests – where reasonably necessary to operate and protect our business, provide customer service, prevent fraud, maintain security, resolve disputes and improve our services, provided those interests are not overridden by your rights and interests.
Consent – where applicable and where the law requires us to obtain your consent, such as for certain non-essential cookies.
6. Marketing
Steak N Fries does not currently use customer information to send marketing emails or marketing SMS messages.
Order confirmations, collection information, payment communications and other messages necessary to deal with an order or customer-service request are service communications and are not marketing messages.
If we introduce direct electronic marketing in the future, we will update our practices and provide appropriate choices and information as required by law.
7. Who We Share Information With
We do not sell your personal information.
We may share information where necessary with organisations that help us operate our business, including:
* Stripe and other payment-related service providers;
* website hosting and technology providers;
* online ordering or website service providers;
* professional advisers such as accountants or legal advisers where necessary;
* fraud-prevention or security providers where applicable; and
* regulators, courts, law enforcement or other authorities where required or permitted by law.
Service providers should only receive information reasonably necessary for the services they provide.
8. International Transfers
Some technology and payment service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on an appropriate lawful transfer mechanism or safeguards where required by UK data protection law.
Relevant third-party providers may provide further information about their international processing arrangements in their own privacy notices.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, maintain appropriate transaction and accounting records, resolve disputes and comply with legal obligations.
Different types of information may therefore be kept for different periods.
When information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it in accordance with our applicable retention practices.
10. Cookies
Our website may use cookies and similar technologies that are necessary for functions such as the ordering process, security, remembering preferences and processing payments.
Where we use cookies or similar technologies that are not strictly necessary, we will provide appropriate information and obtain consent where required.
You may be able to control certain cookies through the cookie controls on our website and through your browser settings.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:
* ask for access to your personal information;
* ask us to correct inaccurate or incomplete information;
* ask us to delete personal information in certain circumstances;
* ask us to restrict the way we use your information in certain circumstances;
* object to certain processing;
* request portability of certain information; and
* withdraw consent where we rely on consent.
These rights are subject to the conditions and exceptions provided by data protection law.
To make a request, contact:
order@steaknfries.co.uk
We may need to verify your identity before responding to certain requests.
12. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet-based service can guarantee absolute security.
13. Children’s Privacy
Our website and online ordering service are not intended specifically for children, and we do not knowingly seek to collect children’s personal information for marketing purposes.
14. Complaints
If you have concerns about how Steak N Fries handles your personal information, please contact us first at:
order@steaknfries.co.uk
You also have the right to raise a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, ordering systems, service providers or legal requirements.
The latest version will be published on our website with the updated date shown at the top.
16. Contact Us
For privacy questions or requests concerning your personal information, contact:
Steak N Fries
31 Minton Park
Kiln Farm
MK11 3HG
Email: order@steaknfries.co.uk