ARE YOUR STEAKS HALAL?
Yes. All steaks used at Steak N Fries are halal and HMC-certified.
HOW DO I ORDER FROM STEAK N FRIES?
Choose an available collection date, build your order, select your preferred collection time and pay securely online. We’ll then prepare your food fresh for collection.
ARE YOUR STEAKS COOKED FRESH?
Yes. Every steak is cooked fresh to order and prepared to your selected cook level for your chosen collection time.
CAN I CHOOSE HOW MY STEAK IS COOKED?
Yes. Simply choose your preferred cook level when placing your order and we’ll cook your steak accordingly.
DO YOU DELIVER?
We are currently collection-only. Order and pay online, choose your collection time and collect your food at your confirmed slot.
HOW DO I PAY?
All orders are paid for securely online when you place your order. There’s no need to pay when you collect.
DO I NEED TO ORDER IN ADVANCE?
Yes. Orders should be placed online in advance. This allows you to secure a collection slot and helps us prepare your food fresh for your chosen time.
WHAT HAPPENS AFTER I PLACE MY ORDER?
Once your order and payment are confirmed, simply arrive at your selected collection time. We’ll prepare your order fresh and have it ready for collection.
WHAT IF I’M LATE FOR MY COLLECTION?
Please arrive as close to your selected collection time as possible. Your food is prepared fresh for your booked slot, so collecting on time means enjoying your steak and fries at their best.
CAN I CHANGE MY ORDER AFTER I’VE PAID?
Please contact us as soon as possible if you need to make a change. Once your order is being prepared, we may not be able to make changes.
CAN I CANCEL MY ORDER?
Please contact us as soon as possible if you need to cancel. Cancellations may not be possible once preparation of your order has started.
CAN I PLACE A LARGE OR GROUP ORDER?
Yes. You can order multiple steaks, fries, sides and extras through our website. For particularly large orders, we recommend contacting us in advance.
WHAT IF I HAVE A FOOD ALLERGY OR INTOLERANCE?
Please check our allergen information before ordering. If you have an allergy or intolerance, contact us before placing your order so we can provide the relevant information. Our food is prepared in an environment where allergens may be present.
WHY DO I NEED TO SELECT A COLLECTION TIME?
We cook our steaks fresh to order. Collection slots allow us to manage cooking times and make sure your food is freshly prepared as close as possible to when you arrive.
CAN I ORDER WITHOUT BOOKING A COLLECTION SLOT?
No. A collection time must be selected when ordering online so we know exactly when to prepare your food.
WHERE DO I COLLECT MY ORDER?
Your collection location and details will be shown during the ordering process and in your order confirmation.